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Privacy Policy

Your Information

As a Guatemalan travel company we may collect non-public, personal information directly from our customers, other persons included in our customers bookings or their agents. We define "personal information" as information that is unique to an individual and might include the following information: name, contact details, travel preferences and special needs/disabilities/dietary requirements that you supply us or is supplied to us, including any information about other persons on your booking. Your personal information is collected when you request information from us, contact us (and vice versa) or make a booking. You are responsible for ensuring that other members of your party are aware of the content of our policy and consent to your acting on their behalf in all your dealings with us.

Our Use of Your Personal Information

If we do receive your personal information we will only use it for the purposes described where it is collected and we will not sell, license, transmit or disclose this information outside of Guinness Travel unless (1) you expressly authorize us to do so, (2) it is necessary to allow our service providers or agents to provide services for us, (3) in order to provide our services to you (and contacting you where necessary), (4) it is disclosed to entities that perform marketing services on our behalf or to other entities with whom we have joint marketing agreements, (5) it is necessary in connection with a sale of all or substantially all of the assets of Guinness Travel or the merger of Guinness Travel into another entity or any consolidation, share exchange, combination, reorganization, or like transaction in which Guinness Travel is not the survivor, (6) it is necessary in connection with other business purposes including without limitation, customer care, service quality, business management and operation, risk assessment, security, fraud and crime prevention/detection, monitoring, research and analysis, marketing, customer purchasing preferences and trends, dispute resolution, credit checking and debt collection, or (7) otherwise as we are required or permitted by law.

Email

We appreciate your questions and comments about our organization and services and welcome your email messages to mailboxes listed on our website. We will share your messages with those within our organization who are most capable of addressing the issues contained in your message. We will keep a copy of your message until we have had an opportunity to address your concerns. We may archive your message for a period of time and discard it once it is no longer needed.

Security Statement

We have taken all reasonable steps and have in place appropriate security measures to protect your personal information.